Relario A.G. Privacy Policy

This Privacy Policy explains how information about you is collected, used and disclosed by Relario A.G. (“Relario”, “we” or “us“). This Privacy Policy applies to information we collect when you use our website.

This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting (our site) you are accepting and consenting to the practices described in this policy.

Changes to this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes to our privacy policy.
Collection of Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you fill out our contact us form or create an account or by corresponding with us by e-mail or otherwise. This includes information you provide when you subscribe to our service or purchase software our site and when you report a problem with our site. The types of information we may collect include your name, address, email address, financial and credit card information and any other information you choose to provide.
Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including Log and Technical Information. We log information about your use of the Services, time zone setting, access times, pages viewed, your Internet protocol (IP) address used to connect your computer to the Internet and your login information.

Information We Receive From Other Sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Use of Information

We may use information about you for various purposes, including to:

  • to carry out our obligations arising from any contracts entered into between you and us, our terms and conditions you accepted when accessing our site and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about if you agree in advance to this;
  • to notify you about changes to our service;
  • Provide, maintain, administer and improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • Respond to your comments, questions and requests;
  • Communicate with you. If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those, which were the subject of a previous sale or negotiations of a sale to you if you have consented in advance to this. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this in advance;
  • Monitor and analyze trends, usage and activities in connection with our websites;
  • Ensure that content from our site is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep our site safe and secure;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Disclosure of your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined under the Swiss Code of Obligations 1911.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Relario or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or our software licences and other agreements; or to protect the rights, property, or safety of Relario, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Relario is based within the European Economic Area (“EEA”) and the information we collect is governed by the relevant local law and European legislation. The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we store your data for?

We will retain your data whilst you remain a client of Relario and it will be deleted no later than 6 (six) months after our agreement with you has been terminated or you cease using any of the services of Relario in accordance with Relario’s terms and conditions.


This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

Swiss law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in this Privacy Policy.

Your consent applies to the following domain:

Your Rights

The Right to Object to Processing. You have the right to ask us not to process your personal data for marketing purposes. We will always ask you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

The right of Erasure. You have the right to request that Relario erase your personal data under certain conditions.

You can contact Relario in relation to exercising such rights at any time by contacting us at

Other Websites

Our site may, from time to time, contain links to and from the websites of our partner networks, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of CHF 10 to meet our costs in providing you with details of the information we hold about you.

Contacting Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Contacting our Regulatory Authority

Should you wish to report a complaint or if you feel that Relario has not addressed your requests to us in a satisfactory manner, you may contact the Data protection officer of the canton of Zug at:

Telephone +41 41 728 31 87
Government building / Postplatz
6301 Zug
Tel. +41 41 728 31 87